Communication skills

CEO of The NSLS . Coauthor of “Hacking the SAT: Tips and Tricks to Help You Prepare, Plan Ahead, and Increase Your Score.”

The new paradigm of working from home has created new types of workplace conflicts. Unfortunately, many business leaders in charge of addressing these conflicts lack the confidence and skills necessary for successful de-escalation . With the right professional development training, leaders can help everyone on the team navigate issues in this new normal.

The Role Of Leadership Training In Conflict De-Escalation

Conflict de-escalation has always been an important skill for leaders, but many people are uncomfortable facing issues head-on. Leadership training programs can help instill the confidence and skills they need to manage problems before they get out of hand. It can even help employees resolve conflicts on their own.

Leadership training and development programs provide a crash course on exactly what skills are needed to effectively manage people and organizations, as well as opportunities to practice those skills. Most programs focus on four key areas: confidence, intention, strategy and communication. Participants also learn how setting intentions in the midst of conflict is important to develop empathy for everyone involved. Strong strategic and communication skills make a solution-oriented mindset possible and help leaders effectively listen through the conflict.

The 3 Skills Necessary To De-Escalate Conflict

There are many types of workplace conflict , but there’s an adaptable procedure that helps in any situation. The following skills are essential for leaders to de-escalate conflict successfully.

1. Emotional Self-Regulation

Those in charge of resolving conflict must be calm at all times to ensure they see the situation clearly. So, being able to keep their own emotions in check is vital for leaders. With emotional self-regulation training, leaders will learn the importance of pausing internally before they respond to a conflict. A cool-headed leader is more effective at de-escalation and resolution than leaders who let their emotions or knee-jerk reactions get in the way.

2. Empathy

There’s always more than one side to every story, and a conflict can only be truly resolved when all parties feel like they’ve been heard. Thus, learning to practice empathy in the workplace is a key aspect of conflict de-escalation and resolution training. Leaders must be open to hearing multiple points of view and trying to empathize with them. When people see that you truly care, they’ll trust you to help solve the problem and become more open to compromise. Once grievances have been aired, empathy also clarifies one unifying truth: Everyone involved in the conflict just wants to feel better.

3. A Solution-Oriented Mindset

When it comes to conflict de-escalation, it’s much more effective to shift focus to the solutions rather than dwelling on the problems. Solution-oriented leaders encourage those in conflict to have a dialogue about remedies and compromises to resolve the issue. Then, they help develop a plan and timeline for fixing the issue.

Given the wide array of skills that leadership training teaches, these programs have broader applications than just teaching people the hard skills required to be an effective leader. Developing leaders’ conflict de-escalation and resolution skills is a great way to ensure the work environment is supportive for everyone.

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In the aftermath of rapper Nipsey Hussle’s killing, Maj Toure, the founder of Black Guns Matter, urged people to learn about conflict resolution, saying it could have prevented Hussle’s slaying.

Hussle, 33, was fatally shot on Sunday outside his Marathon Clothing store in Los Angeles. The Los Angeles Police Department asked for the public’s help in locating the suspect, Eric Holder, 29.

While little information has been released about the shooting, Toure told Newsweek that the motive is irrelevant and that without conflict resolution skills, more lives could be lost.

“It’s still a prominent figure in the black community, who’s doing the right thing in the black community, that was murdered,” Toure said. “That clearly tells me that there needs to be a serious issue still in urban American about conflict resolution.”

Part of Toure’s work with Black Guns Matter is speaking at nationwide seminars about safe firearms knowledge, the Second Amendment and how to resolve issues in a constructive way. On April 19 and 20, the organization is hosting two free classes in Compton and Inglewood, less than 30 miles from where Hussle was shot.

Based on the limited information available, Hussle’s death could “absolutely” have been preventable, Toure said, had conflict resolution been a more significant discussion topic in urban America,

“If this was expressed more instead of the highlight of shooting somebody because of a disagreement as being the ‘way of the man.’ Because it’s not. That’s the way of a coward. Firearms are a way to protect life, not to take life,” Toure said . “I think that if this is something that was made more prominent, we might have saved a good man.”

The concepts of walking away and taking a moment to think may seem basic and even cheesy, but they’re two tactics Toure teaches because they can change the course of a person’s life. Before reacting, he encourages people to ask, “Is this important?” and consider life in a jail cell, because shooting someone comes with consequences.

“The ability to take a moment and reflect is damn near a superpower,” Toure explained. “Just slowing down and not reacting before thinking. That’s the cornerstone of good conflict resolution.”

Along with teaching techniques to de-escalate a situation, the Black Guns Matter founder encouraged a narrative shift. Instead of firearms being a sign of masculinity, they should be seen in the same light as a tool in a tool shed. They’re used for an intended purpose, which Toure identified as shooting sports and saving lives.

“We carry a firearm for the same reason a police officer carries a firearm. Saying that to urban America, saying that to those spaces, definitely changes that narrative to a more safe and responsible conversation,” he said.

When it comes to being a safe gun owner, Toure called it “comic book stuff” and channeled Spider-Man’ sUncle Ben, saying, “With great power comes great responsibility.”

In the wake of Hussle’s death, tributes poured in for the rapper, business owner, father and community leader. Many said his absence would be felt in the music industry and also because he worked to improve the lives of those around him.

“I think it’s a tremendous loss,” Toure said. “I feel tremendously for his family, and I want everybody to make sure his marathon, his vision, continues.”

Born in 1992 in Ho Chi Minh City, Khac stands at a height of 1.82 metres. The Vietnamese model graduated from Ho Chi Minh City University of Economics and received plenty of compliments due to his masculine appearance and strong communication skills.

In late April this year Khac won the runner-up title of The Next Gentle Man contest and was subsequently chosen to vie for the Man of The Year 2022 title.

The 2022 pageant, the fifth of its kind, aims to seek outstanding male talents who possess a good look, take an interest in social issues, and demonstrate the ability to have a positive impact on their respective communities.

Its grand finale is scheduled to take place in Bali, Indonesia, on August 23.

In 2019 Vietnamese model Tuong Ngoc Minh was named as first runner-up of the Man of The Year pageant.